Customer Service Officer
Post on August 12, 2024
We are for a young and energetic Customer Service Representative plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.
Job Responsibilities
- Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
- Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
- Identify and assess customer needs to provide appropriate solutions and recommendations
- Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
- Stay updated on product knowledge, industry trends, and company updates to better assist customers.
- Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues
- Check and prepare customer DO and Invoice & arrange for delivery
Job Requirements
- Have proven experience in customer service & internal sales
- Having excellent communication skills & problem solving skills.
- Minimum 2 years' experience in related fields
- Able to understand and communicate well with mandarin-speaking customers..
- Fast learner, independent worker, and a joyful team member.
- Computer literature & Good Attitude.
Other Details
- Working location at Jalan Kilang 51, PJ Highway Centre, 46050 Petaling Jaya
Interested candidates are to email your resume to HR-Recruit@slsbearings.com.sg with the following information in your resume:
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