Job Responsibilities

• Handling of incoming calls and attending customer enquiries
• Responsible to Customer Service Department day-to day service desks activities
• Provide sales support to a team of field sales executives
• Allocate and processes orders and provide delivery information
• Liaise with customers on re-order and delivery date
• Handle Dissatisfied customers in as polite and professional way
  
• Maintain good filing system of customer inquiries for future reference
  
• Track and follow-up all customer requests in timely manner

Job Requirements

• Candidate must possess at least a SPM/"O" Level /STPM/ or any field.
  
• We are looking for individuals that have an excellent command of spoken and written English.
  
• Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.
  
• Language Required: Bahasa Malaysia, English & Mandarin (Must).
  
• Good communication skills and interpersonal skills.
  
• Computer literature & Good Attitude.

Other Details