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Customer Service Officer (E-commerce)
Customer Service Officer (E-commerce)
Post on August 12, 2024
Job Description
Job Description
1. Main Role
- Handle incoming enquiries from email, WhatsApp, live chat.
- Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)
- Reporting and documentation for e-shop & leads
- Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.
- Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.
- Prepare necessary paperwork, such as quotations, Proforma invoices, etc.
- Follow-up quotations & orders
2. Secondary Roles
- Onboarding customers to new digital commerce platform
- Support project:
- Creating clear and well-written user requirements
- Create user story
- System Testing
Requirements
- At least GCE “O” levels or equivalent
- At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone
- Pleasant personality and Customer Service oriented
- Able to work independently as well as in a team
- Good communication skills
- Proficient in MS Excel (MS Powerpoint is a plus)
- Good to have: Tech-savvy (Ability to quickly learn new tools and adapt to the fast-paced nature of the digital commerce industry)
Interested candidates are to email your resume to HR-Recruit@slsbearings.com.sg with the following information in your resume:
- Current and expected salary
- Reasons for leaving your previous and current employment
- Availability to start work
We regret that only short-listed candidates will be notified. All applications will be treated in the greatest confidence.
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